bad experience

[mayos]

My daughter just bought a 2007 PT Cruiser. (It's the first Chrysler product our family has ever owned.) After owning it only 3 weeks, the wind shield develops a crack. We took it to our dealer who looked at it and said it was a mfg. defect, but sorry we won't cover it because the vehicle has more than 12,000 miles. I called cust. service. same response. I asked cust. service if they thought it was OK to install a defective component in a vehicle and then tell the consumer "tough" when it went bad. Reply was sorry, that's the way it is. Has anyone else had problems with their windshields cracking? If so, any good resolution from Chrysler?

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[CHRYSLER TECH]

yeah I got your back on this one read this.


SUBJECT:
Cracked Windshield
MODELS:
2006 - 2007 (CS) Pacifica
2006 - 2007 (DC) Ram Cab & Chassis
2006 - 2007 (DR/DH/D1) Ram Truck
2006 - 2007 (HB) Durango
2007 (HG) Aspen
2006 (TJ) Wrangler/Wrangler Unlimited
2007 (JK) Wrangler/Wrangler Unlimited
2006 (JR) Sebring Convertible/Sebring Sedan/Stratus
Sedan
2007 (JS) Sebring
2007 (KA) Nitro
2006 - 2007 (KJ) Liberty/Cherokee
2006 - 2007 (LE) 300C/300C Touring (International Market)
2006 - 2007 (LX) 300/Magnum/Charger
2007 (MK49) Compass
2006 - 2007 (ND) Dakota
2007 (PM) Caliber
2006 - 2007 (PT) Chrysler PT Cruiser
2006 - 2007 (RS) Town & Country/Caravan
2006 - 2007 (RG) Chrysler Voyager (International Market)
2006 - 2007 (WK) Grand Cherokee
2006 - 2007 (WH) Grand Cherokee (International Market)
2006 - 2007 (XK/XH) Commander
2006 (ZB) Viper
2006 - 2007 (ZH) Crossfire
NUMBER: 23-047-06
GROUP: Body
DATE: October 21, 2006
DISCUSSION:
Windshield cracks caused by an impact from a foreign object; (i.e. stone) are often difficult
to identify. The following assessment should be used to verify the presence of an impact
chip on the crack.
If no obvious impact chip is present, run a ball point pen along the crack and feel for a
slight drop or pit in the glass. If a slight drop or pit in the glass is present, this indicates a
small impact caused the crack. If the molding contains a witness mark or dent from an
impact, inspect under the molding for an impact chip in the same manner.
POLICY:
Cracks caused by an impact are not warrantable.

[mayos]

Our dealer did this and I did it again after reading your post. No indication of any impact at all. Even my dealer says it's mfg. defect. Still no help in replacing it via the warranty. He said they just flat won't cover any glass after 12,000 miles or 12 months, period.

[powerwheels99]

This really sucks

2008 Chrysler PT Cruisers

[s56820i]

Have you asked the Service Manager if they would be willing to DSA the issue in the interest of customer satisfaction (assuming they are DSA or Super DSA)? The Mopar glass is expensive - so if that doesn't pan out, maybe a chat with the Used Car Manager and Service Manager together in one room might produce a windshield via an outside installer. You pay 3rd, they pay 2 3rds... you get the idea. Kind words and a smile go a looooooong way to getting your point across of them wanting a satisfied customer.

Chrysler has given dealerships the opportunity to handle these types of issues in house with no need to call the Call Center (which only re-routes the call back to the Service Manager). Although there are some dealerships in what we term "Warranty Hell" (no way to self-authorize claims), most have DSA ability. I'd chat again with the Service Manager. If you feel like you're getting the old two step, contact the owner as you progress up the chain.

For what it's worth, I've gained some really great customers as a competing Service Manager by spending a couple of hundred dollars to appease unhappy customers from across town. That's smart advertising and any business not long-sighted enough to see it probably doesn't deserve your repeat business.

Hope you find this helpful, and when you find a dealership you like, treat them well and they WILL reciprocate!

Cheers -Douglas (CDJ Service Manager in NC)