Quote:
Originally Posted by TNtech
So, an A/C compressor breaks outside the warranty period. You had the chance to buy extended warranty. Now that Chrysler won't give it to you, Chrysler is bad and the whole car is worthless and unreliable?? Makes sense to me.  If everyone felt that way, then no car company would ever sell a car again. |
I did NOT mean to say that Chrysler is bad. In fact, my second car uintil lately was Dodge Neon, I have it traded for the Caliber. Those are generally inexpensive simple cars with the only difference in so much better styling for the PT Cruiser. My point was that 3 years is too soon for such an expensive assembly to go. And the least they could do at Chrysler to aknowledge the letter from their loyal customer.
Here is the text of the letter:
July 7, 2010
Dear Sir/Madame,
I have been a loyal Dodge-Chrysler customer for number of years, starting with purchasing of the Dodge Neon in 2001, and then Chrysler PT Cruiser in 2007 as a second car for my family. Earlier this year we traded our good old Neon for a Dodge Caliber SXT, painted Sunburst. Both me and my wife ... have enjoyed driving Chrysler and Dodge vehicles to work, for business and for pleasure.
The company I am working for has been successfully using Dodge Durango trucks. One truck was turned into a mobile microwave transmitting truck. The other one, the latest model, was not modified and is being used as an ENG vehicle. I get to drive both of them from time to time and always feel safe and capable of doing my work. All-in-all Dodge-Chrysler vehicles have always been bringing joy into my professional and family life.
It was unfortunate that shortly after passing the 60,000 km warranty threshold I started noticing that PT Cruiser’s engine was first shaking and then stalling while on low RPM’s. It has finally been concluded and confirmed by second opinion that the AC compressor needs to be replaced. So now at 68,000 km on my odometer and upon record highest temperatures outside I found myself in urgent need of spending over $1,500 to get it done.
Chrysler Canada is renowned for standing by the quality of their vehicles and for taking good care of their loyal customers. Realizing that my vehicle’s misfortune happened after Basic Warranty has expired, still I would like you to consider sharing the cost of repair, possibly supplying me with a new compressor or covering the cost of labour.
Chrysler PT Cruiser 2007, VIN 3A4FY................
Sincerely yours,
...............
I am still waiting for answer.
The end of the Chrysler PT Cruiser
Not bad for in town IMO
Out of warranty - out of luck
