touch screen doesnt come on 2017 Pacifica
 

touch screen is not turning on at all. have started my vehicle a few different times today hoping will come back on, but no luck. Radio isn't working and I have no way to turn my seat heater off of HI or control the temp for my kids...almost like when the OTA update crashed it, but at least then it had the Chrysler sign showing on the screen. Now the screen is just staying completely black, no back up camera or anything. Dealership can't get me in for almost two weeks! help please!

Hi Amy,

Sorry to hear about this! Did the screen off button accidentally get pushed? If not, you can enter zip code here to locate all certified dealerships in your area to see if another dealer in your area can get you into service sooner: https://www.chrysler.com/find-dealer.html. Feel free to send us a PM for further assistance if needed.

Andrea
Chrysler Social Care Specialist

We are having the same issues as Amy. Has there been any solution or idea to why this is occuring. We have had our 2017 Pacifica in about 10 times for different issues. Now the screen will not turn on when we get in the vehicle.

If you end up going back to the dealer for an inspection, let us know. We're available via direct message and would be happy to help with that process.

Jasmine
Chrysler Social Care Specialist

Screen off button
 

Hi, if I did hit the screen off button, how do I turn the screen back on?

Hello Leigh Ann Shipley,

I was able to locate an image showing the location of the on/off button for the infotainment system. Please let me know if this addresses your concern.

Thank you

https://www.mopar.com/chrysler/en-us...penGarage=true Page 15


Lamar
Chrysler Social Care Specialist

Same issue
 

My screen is also black - no navigation, back up camera, music, seat warmers etc. I feel like this van has spent more time in the shop than on the road! Constant problems.

Hi Demandell3,

I sincerely regret to hear of the trouble you are experiencing with your Pacifica. If you plan to address this with your local Chrysler dealer, please know that we would be more than happy to provide you with an additional layer of assistance for that process. Our team is just a private message away.

Mark
ChryslerCares

Hi all, we to have a 2017 Chrysler Pacifica and the screen will not come on. I read the form here and the auto response from Chrysler says please take it in to the shop. Have any of you had any luck fixing it yourself or know what the problem is? Thank you.

Hi Jilli C,

We're very sorry to hear of this happening. If you are unable to receive more feedback from here, please feel free to send us a private message as we would be glad to see how we can assist further from our end.

Alex
Chrysler Cares