bluetooth phone issue
 

https://cimg4.ibsrv.net/gimg/www.chr...1fbed25335.jpg
phone page stuck in loop stating "Hand-Free System Loading. Please Wait..."
https://cimg6.ibsrv.net/gimg/www.chr...7c7a18ac4e.jpg
Settings page. When touching Phone/Bluetooth nothing happens.

I have a 2013 300c JV with about 33k miles. Bluetooth and electronics have been working fine, but suddenly my phone will not connect any longer. In the phone settings, the msg states "hands-free device loading..." and seems to be stuck in a search loop. I have downloaded and updated the latest UConnect software, no change. I attempted 'soft reset' by holding volume and tune buttons down with engine off, in ACC, in Run, and with engine running, nothing happens. Phone connects to our other can without a problem so it must be a uconnect issue. Is there any way to remedy without taking to the dealer?

Hi Derek 2013 300JV,
We're sorry to hear about the issues you are having with the Uconnect system. If you do decide to have you dealer address this, we would be happy to assist with this process as well. Just send us a private message.
Alex
Chrysler Social Care Specialist

Hey did you every get the problem fix? Im having the same issue with my 2013 Chrysler as well and i dont know what to do

Hello,

We're very sorry to hear of your concerns. Please send us a private message with more details and your VIN as we would be glad to look into this further for you.

Alex
Chrysler Cares

Derek & Sheron.

How much did your phone cost?
How much do you think the dealer will charge to tell you what's wrong?
Then you can decide if you want to spend add'l $ to fix it. Just a thought.

Just curious if disconnecting the battery for 15+ minutes would reset the unit enough to fix the issue... Worth a try.

I have the same issue ans when i call local Chrysler they tell me $700+ installation
 

How do we contact u alex.. i am having the same problem

Same loading problem
 

I have the same issue with a 2014 300 that I just bought. My software was outdated but it dies the same after the update

We're sorry to hear that you are experiencing this concern. If you would like any additional assistance, our team is always available via private message!



Alison
ChryslerCares

I'm also having this issue on my 2012 chrysler 300c
 

[
I'm also having this issue on my 2012 chrysler 300c

QUOTE=ChryslerCares;112793]Hello,

We're very sorry to hear of your concerns. Please send us a private message with more details and your VIN as we would be glad to look into this further for you.

Alex
Chrysler Cares[/QUOTE]

Hi there,

We're sorry to hear that you're experiencing concerns recently. Please send our team a private message with more details about what you've been experiencing so that we can better assist you.

Thank you in advance,

Courtney
Chrysler Cares

Help with Bluetooth
 

Alex my 2013 doesn't even show the option for Bluetooth anymore ' what should I do?

Hello,
I'm not sure how to send a private message, when I click on messages it says I don't have access.

@TheJamie Isley ,
Please send us a private message so we can ask for more information and look into this for you. We want to ensure that your private information remains private!

@Solicitor ,
Please try "add @ChryslerCares to contacts" to see if that enables the ability to send us a private message.

Thank you both,

Courtney
Chrysler Cares

Hi Courtney, when I click on messages it says I don't have permission to access. Can I send an email?

Bluetooth issue
 

Mine just started yoday and will not connect. This is absolutely the worst.

Don't forget boys your phone Bluetooth must be turned on. My phone would not connect last week and I was starting to freak out but then I discovered that my phone Bluetooth had somehow got turned off. Problem solved for your basic dumb ass - me.

Hello,
I am.having the same problem here in South Africa... and refuse to pay for something that I am sure is just a reset issue... which the user should be able to fix

Garth

Uconnect issue 2012 chrysler 300c
 

I am having the same exact problem please advise.

Same issue
 

I'm having the same issue. Took my car to the dealer and they recommended I replace my telematic module, again. I have a 2013 chrysler 300 C and I replaced the module straight from mopar parts just in May 2021. That was 630 online and don't intend on spending that again at the dealer. They did a radio update and reset the module along with 3 other setting resets and nothing. The Bluetooth connects but it cuts in and out of anything i listen to.

I have a 2012 Chrysler with the same blue tooth Uconnect issues. The Uconnect works fine except the blue tooth mode - it stopped connecting and haven't been able to since. It's going to cost me over $1400.00 to fix when after reading the many comments regarding this issue I now believe it is a software issue. Have tried disconnecting battery but to no avail - don't know what else to do except replace the Uconnect unit for something less then the price sought to purchase new software. Any advice would be appreciated?

im having the same issue did anyone figure out a solution?

Feel welcome to send us a private message for further research or additional support if you decide to work with your dealer, ladarian. \

Steph
Chrysler Cares

it wont let me can we email or something? If not this is my issue… my radio says “hands free waiting” but when I get in the car uconnect pops up on my bluetooth but wont let me connect to it.

Hello ladarian,

Feel welcome to give us a call at 800-247-9753 or you can email us at fcasocial@stellantis.com, and we can discuss from there.

Steph
Chrysler Cares

evryones having the exact same issue so why ask for everyone to PM you, instead why dont you post a resolution and EVERYONE can fix their own car at once also its not as obvious how to PM you buddy. If you honestly want to help ....POST an answer for all of us...... IF you have one

Contact UConnect for the correct 'soft reset' for your unit - not Youtube, Jimbob at work, Jiffylube, etc. "Hard Reset' may be in order - in the service (dealer) menu. An independent auto radio shop may be able to help instead of fooling around with a dealer when out of warranty.

Soft Reset for my 2020 300S, push button start, UConnect w/Nav, with the Panasonic head unit and 9 speaker Alpine system:

You are sitting behind the wheel, doors closed, everything is turned OFF.


1. UConnect unit is OFF, car completely shut down, everything turned OFF;

2. ACC On - one push;

3. Depress and hold the green button and VR button on the left side of the steering wheel for at least 30 seconds:

4. Release VR button and green button on the steering wheel and cycle the Start push button to OFF;

5. Open driver's door for a minimum of 30 seconds;

6. Close driver's door and start engine.

7. Soft Reset completed.

This procedure definitely works on my 300. Was performing the Soft Reset every few months in the beginning, but haven't had to do it in over a year after an 'over the air' update. Very happy with my unit. Still struggling with Apple Car Play - just going to have to take the time to learn it. First performed a Soft Reset when driving home from taking delivery of 300 in October of 2020 - around 1,000 miles. I flew in to the closest airport, dealer picked me up, signed the papers back at the dealer then drove home.