bluetooth phone issue
#1
bluetooth phone issue
phone page stuck in loop stating "Hand-Free System Loading. Please Wait..."
Settings page. When touching Phone/Bluetooth nothing happens.
I have a 2013 300c JV with about 33k miles. Bluetooth and electronics have been working fine, but suddenly my phone will not connect any longer. In the phone settings, the msg states "hands-free device loading..." and seems to be stuck in a search loop. I have downloaded and updated the latest UConnect software, no change. I attempted 'soft reset' by holding volume and tune buttons down with engine off, in ACC, in Run, and with engine running, nothing happens. Phone connects to our other can without a problem so it must be a uconnect issue. Is there any way to remedy without taking to the dealer?
#2
phone page stuck in loop stating "Hand-Free System Loading. Please Wait..."
Settings page. When touching Phone/Bluetooth nothing happens.
I have a 2013 300c JV with about 33k miles. Bluetooth and electronics have been working fine, but suddenly my phone will not connect any longer. In the phone settings, the msg states "hands-free device loading..." and seems to be stuck in a search loop. I have downloaded and updated the latest UConnect software, no change. I attempted 'soft reset' by holding volume and tune buttons down with engine off, in ACC, in Run, and with engine running, nothing happens. Phone connects to our other can without a problem so it must be a uconnect issue. Is there any way to remedy without taking to the dealer?
We're sorry to hear about the issues you are having with the Uconnect system. If you do decide to have you dealer address this, we would be happy to assist with this process as well. Just send us a private message.
Alex
Chrysler Social Care Specialist
#4
We're very sorry to hear of your concerns. Please send us a private message with more details and your VIN as we would be glad to look into this further for you.
Alex
Chrysler Cares
#7
I have the same issue ans when i call local Chrysler they tell me $700+ installation
phone page stuck in loop stating "Hand-Free System Loading. Please Wait..."
Settings page. When touching Phone/Bluetooth nothing happens.
I have a 2013 300c JV with about 33k miles. Bluetooth and electronics have been working fine, but suddenly my phone will not connect any longer. In the phone settings, the msg states "hands-free device loading..." and seems to be stuck in a search loop. I have downloaded and updated the latest UConnect software, no change. I attempted 'soft reset' by holding volume and tune buttons down with engine off, in ACC, in Run, and with engine running, nothing happens. Phone connects to our other can without a problem so it must be a uconnect issue. Is there any way to remedy without taking to the dealer?
#8
Hi Derek 2013 300JV,
We're sorry to hear about the issues you are having with the Uconnect system. If you do decide to have you dealer address this, we would be happy to assist with this process as well. Just send us a private message.
Alex
Chrysler Social Care Specialist
We're sorry to hear about the issues you are having with the Uconnect system. If you do decide to have you dealer address this, we would be happy to assist with this process as well. Just send us a private message.
Alex
Chrysler Social Care Specialist