Chrysler 300, 300C & 300C SRT-8 The flagship of the Chrysler lineup offers the driver every bit of class of any European luxury sedan, combined with the availability of the Hemi, the engine which dominated the American Muscle Car Era

bluetooth phone issue

  #1  
Old 02-18-2019, 12:14 PM
Junior Member
Thread Starter
Join Date: Feb 2019
Posts: 1
Angry bluetooth phone issue


phone page stuck in loop stating "Hand-Free System Loading. Please Wait..."

Settings page. When touching Phone/Bluetooth nothing happens.

I have a 2013 300c JV with about 33k miles. Bluetooth and electronics have been working fine, but suddenly my phone will not connect any longer. In the phone settings, the msg states "hands-free device loading..." and seems to be stuck in a search loop. I have downloaded and updated the latest UConnect software, no change. I attempted 'soft reset' by holding volume and tune buttons down with engine off, in ACC, in Run, and with engine running, nothing happens. Phone connects to our other can without a problem so it must be a uconnect issue. Is there any way to remedy without taking to the dealer?
 
  #2  
Old 02-20-2019, 03:35 PM
Senior Member
Join Date: Jul 2011
Location: Auburn Hills, MI
Posts: 558
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Originally Posted by Derek 2013 300JV View Post

phone page stuck in loop stating "Hand-Free System Loading. Please Wait..."

Settings page. When touching Phone/Bluetooth nothing happens.

I have a 2013 300c JV with about 33k miles. Bluetooth and electronics have been working fine, but suddenly my phone will not connect any longer. In the phone settings, the msg states "hands-free device loading..." and seems to be stuck in a search loop. I have downloaded and updated the latest UConnect software, no change. I attempted 'soft reset' by holding volume and tune buttons down with engine off, in ACC, in Run, and with engine running, nothing happens. Phone connects to our other can without a problem so it must be a uconnect issue. Is there any way to remedy without taking to the dealer?
Hi Derek 2013 300JV,
We're sorry to hear about the issues you are having with the Uconnect system. If you do decide to have you dealer address this, we would be happy to assist with this process as well. Just send us a private message.
Alex
Chrysler Social Care Specialist
 
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