Hands-Free System Loading. Please Wait ...
Senior Member
Joined: Jul 2011
Posts: 723
From: Auburn Hills, MI
Hey @QuitaPatrice --
Sorry to learn about these concerns. If you'd like us to look into this for you, please feel free to send our team a private message with more details & your VIN. Thanks in advance!
Courtney
Chrysler Cares
Sorry to learn about these concerns. If you'd like us to look into this for you, please feel free to send our team a private message with more details & your VIN. Thanks in advance!
Courtney
Chrysler Cares
Junior Member
Joined: Jul 2021
Posts: 2
Hey @QuitaPatrice --
Sorry to learn about these concerns. If you'd like us to look into this for you, please feel free to send our team a private message with more details & your VIN. Thanks in advance!
Courtney
Chrysler Cares
Sorry to learn about these concerns. If you'd like us to look into this for you, please feel free to send our team a private message with more details & your VIN. Thanks in advance!
Courtney
Chrysler Cares
Good day Courtney,
I also have been having the same problem... the agent in South Africa advised me that I need to bring i bring it in to them but I fail to believe that I need to pay for an error that could possibly be fixed by myself via a reset- which I also cannot do.
Can you also help me with my issue regarding my hands-Free issue?
Garth
Senior Member
Joined: Jul 2011
Posts: 723
From: Auburn Hills, MI
Hello to you too, Garth!
I'm saddened to hear that you are experiencing similar concerns with the "Hands-free system loading, please wait" error. Unfortunately, we’re unable to assist customers outside of the United States at this time. Since we won't have all of the resources necessary to help you, we recommend contacting the customer care in your region by email or by phone. You can find the contact information at the following link: https://www.fcacountryfinder.com/ .
If you are still experiencing concerns after speaking with an agent, feel free to send us a private message. I hope they get everything worked out for you!
Courtney
Chrysler Cares
I'm saddened to hear that you are experiencing similar concerns with the "Hands-free system loading, please wait" error. Unfortunately, we’re unable to assist customers outside of the United States at this time. Since we won't have all of the resources necessary to help you, we recommend contacting the customer care in your region by email or by phone. You can find the contact information at the following link: https://www.fcacountryfinder.com/ .
If you are still experiencing concerns after speaking with an agent, feel free to send us a private message. I hope they get everything worked out for you!
Courtney
Chrysler Cares
Junior Member
Joined: Jul 2021
Posts: 4
Same problem
It’s not a pairing issue per se, it’s seems like a major software malfunction. Chrysler hasn’t updated the Uconnect software for my vehicle since 2017. So, unless I reinstall that update, I don’t have any software solutions. I might disconnect the battery and see if that resets the whole system, but I think the Uconnect system has an internal battery backup. Has anyone had this specific issue with their hands-free system? How was it resolved?
Senior Member
Joined: Jul 2011
Posts: 723
From: Auburn Hills, MI
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Lamar
Chrysler Cares
In the message please include the following information:Full Name:
VIN:
Email:
Phone Number:
Lamar
Chrysler Cares
Junior Member
Joined: Jun 2020
Posts: 7
Same in my Pacifica
I am having the same problem. Took it my dealer and they could not figure it out. Taking it back and they are connecting it to Chrysler so they can try to resolve it. From what I read it is the Hands Free Module. The frequecy this is happening to customers you would think Chrysler would advise dealers and provide a TSB and replacement modules so we don't have to bring the car back multiple times.
Senior Member
Joined: Jul 2011
Posts: 723
From: Auburn Hills, MI
I am having the same problem. Took it my dealer and they could not figure it out. Taking it back and they are connecting it to Chrysler so they can try to resolve it. From what I read it is the Hands Free Module. The frequecy this is happening to customers you would think Chrysler would advise dealers and provide a TSB and replacement modules so we don't have to bring the car back multiple times.
We're sorry to hear that you have these concerns. Please feel free to keep us updated regarding your situation. If we can be of any additional support while your vehicle is in service, we're just a PM away.
Rob
Chrysler Cares