Chrysler double cross cancell warranty
I am a new member in California. I am the original owner of a 2007 Town and Country. It has been a workhorse for eleven years. I just joined the forum because Chrysler just cancelled my lifetime powertrain warranty. It seems I missed an inspection due at ten years and without notification they have withdrawn the warranty. There is no person of authority to appeal my case. I wanted to see how many others have experienced the same thing. This would be a good reason for a class action suit against Chrysler since they promise the warranty and remove it without notification or notice. My van has been dealer serviced and I have kept up on all maintenance. When it was inspected in year 9 the van only had a leaky valve cover gasket. Since I rarely drive the van in year 11 with less than six thousand miles in a two year period they said I failed to do a mandatory inspection. I looked at my original paperwork on the car and the warranty book doesn't even address the lifetime powertrain warranty. Chrysler customer service has no authority to reinstate the warranty and after writing a letter to Chrysler two months ago I am stuck. Chrysler has denied thousands of people because of this unreasonable requirement and it may be time to get all owners reimbursed for their hardship. I had planned to keep my van but now can't. I plan to write my Congressman next and a class action lawyer next. Not a good way to come into the forum but Chrysler promised me a lifetime powertrain warranty and now has taken it away with a unreasonable technicality. Anxious to know your thoughts. Lee in Calif
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IF you do not follow the terms of a contract...would you not expect it to become NULL and VOID???
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Rebel, you must work for Chrysler. Their system is designed to void out as many warranties as possible with no recourse of the customer. The customer has no appeal and doesn't get notified of the inspection or has no appeal. You were supposed to get you car inspected in August 2017 10 years after you bought your car but we wont notify you of the mandatory inspection or send you a notice of cancellation. Sounds pretty fair to me how many people would remember that specific date?
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NOPE, Don't work for them! Just a REALIST by personality. Hope you have a SAFE MEMORIAL DAY. Please take a few minutes of it to remember those of our military that paid the full price in service of our GREAT country during wartime.
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Originally Posted by REBEL59
(Post 106041)
IF you do not follow the terms of a contract...would you not expect it to become NULL and VOID???
It is the same with all manufacturers. They will all deny warranty claims if you do not abide by the contract made when purchasing the warranty. If they did not do that, they would be paying out a lot more in claims, because there are (and I have known a few) people who would almost never have the oil changed, or do any of the other maintenance that cars need to keep running. If you fail to keep the terms of the contract, the contract is void, no matter what the contract may have been for. And no, I have never worked for Chrysler, nor any other auto manufacturer, but I do use common sense a lot, and pay attention to details like that. |
I am a realist too but Chrysler has been able to bully thousands of owners. I hope some hungry law firm files a class action suit and all the prior harmed owners get some recourse for their damages. I have the original warranty book on my car and there is no mention of inspections. The Chrysler lady in customer service told me I was told about the inspection when I bought my van. I cant remember to zip my pants let alone what happened ten years ago. They really ticked me off when they didn't even reply to my letter giving me nobody to call. BTW Rebel thanks for letting me vent to a human. Finally recognizing our troops is important and one of the main reasons I can enjoy the life I have been given in California. Lee
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Bil......this was not a purchased warranty. It was the factory warranty in 2007-08 when I bought my van.......lifetime powertrain no deductible.
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Also, I noticed in your opening post that it was inspected in year nine.
If it was inspected then, why would it not also be inspected in year ten and eleven, and so on.. |
My van has been dealer maintained and was fully inspected in 2016 with only a valve cover leak. When I took it in 2018 for its next service after 5,000 miles the warranty was voided because it needed to be inspected (i had no clue) " during "August 2016"..... not before..........not after
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Refer to number four, this is on Chryslers website. https://www.chrysler.com/en/lifetime...ranty/faq.html NEW CHRYSLER LIFETIME POWERTRAIN WARRANTY CUSTOMERS -- Q&A
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Thanks for posting. My question is why didn't my warranty book address the inspections, they are not mentioned. There is no notification by Chrysler of required inspections or cancellation. There is no appeal process, my van is rarely driven and doesn't get dealer service every 12 months but is in perfect condition. I must have hit the 5 year as a matter of luck. Why cant the 2016 and 2018 inspection with no change to the vehicle and still only the valve cover leak qualify since by August 2017 I would have not needed dealer service on my van. Finally, no reasonable person would remember the exact date of a required inspection or know that Chrysler would just cancel the warranty without evaluating the situation or providing an appeal process.
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Lifetime means lifetime..........that is what I bought.
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If you find the copies of the original papers that you signed when you bought the vehicle, you would find reference to it in there.
It comes down to a common mistake that everyone is guilty of, signing before reading and MAKING NOTE of the details about what we are signing for. The salesman would have mentioned those things during the sales pitch, and while going over the papers that had to be signed. Also asking questions becomes very important. As you said before, your memory is not that great, so asking questions, and writing important details down becomes vital. If they tell you, and you do not write it down, whose fault is that ? Also, I found a PDF copy of the warranty booklet, and it does mention the five year inspections. G Inspections: In order to maintain the Lifetime Powertrain Limited Warranty, the person or entity covered by this Powertrain Limited Warrant y must have a powertrain inspection performed by an authorized Chrysler, Dodge, or Jeep d ealer once every 5 years. This inspection will be performed at no charge. The inspection must be made within sixty (60) days of each 5 year anniversary of the in-service date of the vehicle. You must have the inspec tion performed to continue this coverage http://www.warrantyweek.com/library/...e-warranty.pdf |
Very helpful. I may not have ever received that addendum. I will go to the dealer where I bought the van and make them verify that I received that form. It is not in my purchase materials. Thanks
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Chrysler cancelled me without notice
Yes I am in the same boat 2009 T&C. The dealer that gave me the 5 year inspection actually told me that this was the last required inspection. Whats even worse is I paid extra to extend lifetime bumper to bumper warranty that piggy backed on the Chrysler power train warranty. Once Chrysler cancelled me it cancelled both warranties. I argued with them. They tell me it was up to the dealership to notify me. The inspection I missed was also during the height of COVID so that may have been why I wasn't notified (too light of a staff?). I'm very disappointed in this company. I bought their first minivan in 1984 brand new and have owned various Chrysler minivans ever since. Nearly 40 years of driving this product and they screwed me
Originally Posted by leepear
(Post 106038)
I am a new member in California. I am the original owner of a 2007 Town and Country. It has been a workhorse for eleven years. I just joined the forum because Chrysler just cancelled my lifetime powertrain warranty. It seems I missed an inspection due at ten years and without notification they have withdrawn the warranty. There is no person of authority to appeal my case. I wanted to see how many others have experienced the same thing. This would be a good reason for a class action suit against Chrysler since they promise the warranty and remove it without notification or notice. My van has been dealer serviced and I have kept up on all maintenance. When it was inspected in year 9 the van only had a leaky valve cover gasket. Since I rarely drive the van in year 11 with less than six thousand miles in a two year period they said I failed to do a mandatory inspection. I looked at my original paperwork on the car and the warranty book doesn't even address the lifetime powertrain warranty. Chrysler customer service has no authority to reinstate the warranty and after writing a letter to Chrysler two months ago I am stuck. Chrysler has denied thousands of people because of this unreasonable requirement and it may be time to get all owners reimbursed for their hardship. I had planned to keep my van but now can't. I plan to write my Congressman next and a class action lawyer next. Not a good way to come into the forum but Chrysler promised me a lifetime powertrain warranty and now has taken it away with a unreasonable technicality. Anxious to know your thoughts. Lee in Calif
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