I have a 2011 T&C I have had the radio replaced 3 times. Every radio the USB does not work. There solution this time is to put another radio in. Same version as the last 3. Any suggestions???

 

Hi Sherry,

Were you able to make the dealership aware each time the radio was replaced? Feel free to send us a direct message to further discuss your situation as we'd be glad to help.

Jasmine
Chrysler Social Care Specailist

 

Jasmine,
Yes, the dealership has been aware, they have spoken to a representative from u connect as well as I. We have been dealing with this since October 2017. The representative from UCONNECT stated that the only thing Chrysler would do is replace the radio again. This will be the 4 th radio. I am so very upset at this point.

 

Thanks for clarifying, Sherry. I understand how inconvenient and upsetting this experience has been and I genuinely apologize for that. It sounds like you have a case within our system. If you have any questions about it, feel welcome to send us a private message.

Jasmine
Chrysler Social Care Specialist