Hi Everyone,

This is my first time on the Chrysler forums. I don't currently own one, but I recently bought a non-Chrysler recently from the Baker Chrysler Jeep Dodge in Princeton, NJ recently and they were so entirely unprofessional and rude to me that I've made it a point to tell the local northeast/NJ people on all the Dodge, Jeep, and Chrysler forums. I believe that word of mouth is a very important tool that we, as consumers, have and I want to make sure I exercise it. I've had, and I'm sure everyone's had bad experiences with dealerships, but this topped it off for me.

So I dropped the car off last night for them to put on the license plates and do the state inspection this morning. I also asked them to check the front right tire since i've been having to add air in it every week since I've had it as well as check the alignment - it's been pulling to the right even after i put air in it.

I get a call from the service department this morning saying they want $125 plus tax for the alignment and to basically re-mount the tire. I said fine, but then i called my sales person and asked why i should pay for the tire re-mounting if the car had gone through their "120-point inspection" before being delivered. He immediately hands the phone to his manager Mike and he tells me that it isn't covered. After a minute of explaining that it isn't covered, his exact words were "this is the end of the conversation" and hangs up. I was never belligerent with them or impolite. I barely even had a chance to talk.

Fine, so that upset me. Then, to make matters worse, the service department calls me two minutes later and said they needed a credit card number to perform the service. I said I wanted to hold off on the repairs (obviously), and this is his exact words, "then get the car out of here." He hangs up as well on me before I even finish my sentence.

So...now i'm more afraid that they're going to screw with my car than anything. I've never been hung up on by anyone, let along the dealership that I bought my car from.

I know there's BBB, which I'm going to look into, but I'd also like to send a letter to their corporate office. Do these dealers have a corporate office or is it a small business type deal?

Anybody have any advice on what kind of action I should take? I don't think I've ever been treated so unprofessionally and rudely by anyone I've had a business relationship with.

 

Sorry to hear about your experience at Baker. A few years back Baker was a Pontiac, Buick dealer as well as Chrysler. I lived less than a mile from them. I was looking for a new Pontiac Convertible at the time. Went into Baker, was very turned off to the way they do business. Bought my car in Flemington instead. I now own a company that does work for car dealers and rental car companies. We service 306 dealers in NJ and Central Pa. We service everyone of Bakers car dealer neighbors. I refuse do to business with Baker. Whenever they have called me, we are too busy to fit them into our schedule.

 

I'm in the Princeton/Lawrenceville area of NJ and lately I just haven't been impressed by anyone in the automotive industry. Dealerships, service departments, local garages and mechanics. The stupid **** they do and say and the whole trying to make more money and sell you parts you don't need is getting to me. I swear to god it makes me insane. Best way you can get back at them is to go in like your going to buy another car spend hours there test driving cars and wasting their time, make them fetch you coffee and then at the end of it just tell them you'll let them know about which car you want and never respond.

 

It sounds from your perspective that their manager and service department were too straight forward. You need a new mechanic.

 

I totally understand what you're going through; I had the worst experience ever when I purchased my 300 in NJ the dealership (DeCozen) was the absolute worst I've ever dealt with. Luckly(or not) my 300 was purchased new and I started the Lemon Law process with Chrysler. But the dealership made the entire thing the worst that any person should have to go through. After paying 38,000 for my 300c the last thing I wanted to hear from the dealership is "I'm only a salesman" after the paperwork was signed they didn't want to hear from me again.
I would not recommend the dealership to anyone.
The only thing this dealership has going for them is their service manager which extended herself as much as possible to work the problem out.

 

Wow i have heard alot about some bad dealers but that does seem very extreme. I can tell you this if that was done at our dealership that guy would not have a job. The big man takes customers concerns to heart and has told us never NEVER hang up on a customer if we have an issue then it goes to our boss and when he cannot handle it then the owner gets involved. We have had issues where the owner cannot solve and he does bend alot even when the customer is wrong. I hope this does not turn you off to chrysler. The wolr has alot of idiotd and rude people .

 

Hi There,
I totally understand what you are going through. We have been dealing with Coleman Jeep for the past year and we have even complained to Jeep directly about all the service we get there. All we get is an "I'm sorry that has happened and we will look into it". But nothing changes. Since we bought the Jeep we have had nothing but grief and the last thing that really got us going was a ticket because of expired registration. We had no clue that our car was not registered since Coleman was supposed to register our car for us for 4 years. I guess it is partly our fault since we never did check the expiration date on the registration. But they only registered it for a couple months. Then to make things worse the car isn't even in my name it is in my husband's name. Even though the car loan and everything was supposed to be in my name to make life easier they screwed up and put it in his name.
Then every time we go to the dealership we have to wait HOURS to even get an oil change done. It is pathetic.
We have gotten to the point that we will never buy a Jeep again and we are going to sell our car just so we do not have to deal with these dealers.

 

We find ourselves, all too often, telling goods and service providers that if we treated our clients the way we were being treated by them we would be out of business. Unfortunately, the larger the company the more apathetic they feel they can be with their clients. I remember, many (MANY) years ago, buying a Peugeot from a dealer because, in spite of the average quality of our first one, the dealer service was impressive. It seems, with a few exceptions, that service is becoming an increasingly rare commodity

 

Feel free to add your dealership experiences to the DodgeForum.com Dealership Experience Map.

http://www.dodgeforum.com/m_558247/tm.htm