|
bluetooth phone issue
https://cimg4.ibsrv.net/gimg/www.chr...1fbed25335.jpg
phone page stuck in loop stating "Hand-Free System Loading. Please Wait..." https://cimg6.ibsrv.net/gimg/www.chr...7c7a18ac4e.jpg Settings page. When touching Phone/Bluetooth nothing happens. I have a 2013 300c JV with about 33k miles. Bluetooth and electronics have been working fine, but suddenly my phone will not connect any longer. In the phone settings, the msg states "hands-free device loading..." and seems to be stuck in a search loop. I have downloaded and updated the latest UConnect software, no change. I attempted 'soft reset' by holding volume and tune buttons down with engine off, in ACC, in Run, and with engine running, nothing happens. Phone connects to our other can without a problem so it must be a uconnect issue. Is there any way to remedy without taking to the dealer? |
Originally Posted by Derek 2013 300JV
(Post 109542)
https://cimg4.ibsrv.net/gimg/www.chr...1fbed25335.jpg
phone page stuck in loop stating "Hand-Free System Loading. Please Wait..." https://cimg6.ibsrv.net/gimg/www.chr...7c7a18ac4e.jpg Settings page. When touching Phone/Bluetooth nothing happens. I have a 2013 300c JV with about 33k miles. Bluetooth and electronics have been working fine, but suddenly my phone will not connect any longer. In the phone settings, the msg states "hands-free device loading..." and seems to be stuck in a search loop. I have downloaded and updated the latest UConnect software, no change. I attempted 'soft reset' by holding volume and tune buttons down with engine off, in ACC, in Run, and with engine running, nothing happens. Phone connects to our other can without a problem so it must be a uconnect issue. Is there any way to remedy without taking to the dealer? We're sorry to hear about the issues you are having with the Uconnect system. If you do decide to have you dealer address this, we would be happy to assist with this process as well. Just send us a private message. Alex Chrysler Social Care Specialist |
Hey did you every get the problem fix? Im having the same issue with my 2013 Chrysler as well and i dont know what to do
|
Originally Posted by Sharon38111
(Post 112791)
Hey did you every get the problem fix? Im having the same issue with my 2013 Chrysler as well and i dont know what to do
We're very sorry to hear of your concerns. Please send us a private message with more details and your VIN as we would be glad to look into this further for you. Alex Chrysler Cares |
Derek & Sheron.
How much did your phone cost? How much do you think the dealer will charge to tell you what's wrong? Then you can decide if you want to spend add'l $ to fix it. Just a thought. |
Just curious if disconnecting the battery for 15+ minutes would reset the unit enough to fix the issue... Worth a try.
|
I have the same issue ans when i call local Chrysler they tell me $700+ installation
Originally Posted by Derek 2013 300JV
(Post 109542)
https://cimg4.ibsrv.net/gimg/www.chr...1fbed25335.jpg
phone page stuck in loop stating "Hand-Free System Loading. Please Wait..." https://cimg6.ibsrv.net/gimg/www.chr...7c7a18ac4e.jpg Settings page. When touching Phone/Bluetooth nothing happens. I have a 2013 300c JV with about 33k miles. Bluetooth and electronics have been working fine, but suddenly my phone will not connect any longer. In the phone settings, the msg states "hands-free device loading..." and seems to be stuck in a search loop. I have downloaded and updated the latest UConnect software, no change. I attempted 'soft reset' by holding volume and tune buttons down with engine off, in ACC, in Run, and with engine running, nothing happens. Phone connects to our other can without a problem so it must be a uconnect issue. Is there any way to remedy without taking to the dealer? |
Originally Posted by ChryslerCares
(Post 109564)
Hi Derek 2013 300JV,
We're sorry to hear about the issues you are having with the Uconnect system. If you do decide to have you dealer address this, we would be happy to assist with this process as well. Just send us a private message. Alex Chrysler Social Care Specialist |
Same loading problem
I have the same issue with a 2014 300 that I just bought. My software was outdated but it dies the same after the update
|
We're sorry to hear that you are experiencing this concern. If you would like any additional assistance, our team is always available via private message!
Alison ChryslerCares |
| All times are GMT -5. The time now is 02:21 AM. |
© 2026 MH Sub I, LLC dba Internet Brands