phone page stuck in loop stating "Hand-Free System Loading. Please Wait..."

Settings page. When touching Phone/Bluetooth nothing happens.

I have a 2013 300c JV with about 33k miles. Bluetooth and electronics have been working fine, but suddenly my phone will not connect any longer. In the phone settings, the msg states "hands-free device loading..." and seems to be stuck in a search loop. I have downloaded and updated the latest UConnect software, no change. I attempted 'soft reset' by holding volume and tune buttons down with engine off, in ACC, in Run, and with engine running, nothing happens. Phone connects to our other can without a problem so it must be a uconnect issue. Is there any way to remedy without taking to the dealer?

 

Hi Derek 2013 300JV,
We're sorry to hear about the issues you are having with the Uconnect system. If you do decide to have you dealer address this, we would be happy to assist with this process as well. Just send us a private message.
Alex
Chrysler Social Care Specialist

 

Hey did you every get the problem fix? Im having the same issue with my 2013 Chrysler as well and i dont know what to do

 

Hello,

We're very sorry to hear of your concerns. Please send us a private message with more details and your VIN as we would be glad to look into this further for you.

Alex
Chrysler Cares

 

Derek & Sheron.

How much did your phone cost?
How much do you think the dealer will charge to tell you what's wrong?
Then you can decide if you want to spend add'l $ to fix it. Just a thought.

 

Just curious if disconnecting the battery for 15+ minutes would reset the unit enough to fix the issue... Worth a try.

 

i did the same and nothing.. sad cuz i lov the 300 with the 5.7... ride back and forth to fla and south dakota and drives like butter.. this phone not working hurts when driving..

 

How do we contact u alex.. i am having the same problem

 

I have the same issue with a 2014 300 that I just bought. My software was outdated but it dies the same after the update

 

We're sorry to hear that you are experiencing this concern. If you would like any additional assistance, our team is always available via private message!



Alison
ChryslerCares