Chrysler Aspen This new SUV adds a luxury touch to the performance and quality that you would expect from a Chrysler Corp. SUV.

2009 Aspen Factory Nav / Radio problems - help!

  #1  
Old 05-04-2017, 12:56 PM
Junior Member
Thread Starter
Join Date: May 2017
Posts: 6
Default 2009 Aspen Factory Nav / Radio problems - help!

Just picked up a 2009 4wd limited with the hemi. So far so great. The owner said the radio/nav was having problems so he purchased a new one for $1000 less than a year ago from the dealer.

Driving the car home was fine yesterday, but today, the radio went out. First the screen went blank, but the radio still played, but no onscreen buttons showed (or worked). Then I clicked off the radio, and it would not click back on.

Parked for a while, then came back, and the radio was working. Put in my nav destination, listened to the radio, drove down the road, then the screen got some grey horizontal lines on it and was not updating. All I could do was turn it off. Would not come back on.

Turned the car off, left, turned it back on, no nav no radio, black screen.

Came back an hour later, started up the car and for now it is working fine.

Not sure how to approach this or where to turn next. Searched the forum but did not find any answers. Is this radio used in other cars? Can anyone help?

Below are pics of the radio/nav when it is working.






Save
 
  #2  
Old 05-04-2017, 01:54 PM
Senior Member
Join Date: Jul 2011
Location: Auburn Hills, MI
Posts: 560
Default

Originally Posted by 2009-Aspen-Hemi View Post
Just picked up a 2009 4wd limited with the hemi. So far so great. The owner said the radio/nav was having problems so he purchased a new one for $1000 less than a year ago from the dealer.

Driving the car home was fine yesterday, but today, the radio went out. First the screen went blank, but the radio still played, but no onscreen buttons showed (or worked). Then I clicked off the radio, and it would not click back on.

Parked for a while, then came back, and the radio was working. Put in my nav destination, listened to the radio, drove down the road, then the screen got some grey horizontal lines on it and was not updating. All I could do was turn it off. Would not come back on.

Turned the car off, left, turned it back on, no nav no radio, black screen.

Came back an hour later, started up the car and for now it is working fine.

Not sure how to approach this or where to turn next. Searched the forum but did not find any answers. Is this radio used in other cars? Can anyone help?

Below are pics of the radio/nav when it is working.






Save
Hi 2009-Aspen-Hemi,

If you decide to visit your local dealership for further diagnosis I'd be happy to offer assistance if needed, just PM our page with your VIN and let me know!

Andrea
Chrysler Social Care Specialist
 
  #3  
Old 05-05-2017, 05:36 AM
Senior Member
Join Date: Sep 2014
Location: Dallas, TX
Posts: 259
Default

You have a short somewhere within the display or the path to the display. This could be something as simple as a loose ribbon cable or cold solder joint to a more complex issue such as a video driver going bad. In any case, it's not something that will be easy to fix unless you have a good knowledge of electronics at the component level. Especially since the components keep getting smaller and smaller. I have repaired a few shorts in radios and other electronic devices before. However, I've been playing with electronics since I was probably 9 and I've got an associates degree in electronics.

You can try the dealer, but chances are they are just going to tell you that you need a new radio since they won't work on the internal components of the radio either. At that point you are paying for the diagnostics of that solution, the new radio if you choose to get one and the install of that radio (unless you choose to install it yourself).

I personally would recommend going to a local car audio shop and ask if they have a hookup on a repair shop. Many of them have someone they use to fix their own audio components. Sometimes for less than $100. I would go this route first before going the expensive dealer route.
 
  #4  
Old 08-15-2017, 12:27 PM
Junior Member
Thread Starter
Join Date: May 2017
Posts: 6
Default

This is what it looks like when it is locking up. Not sure what to do, I did PM Chrysler Cares as requested above, have not heard back yet. Any ideas?

 
  #5  
Old 08-15-2017, 12:54 PM
Senior Member
Join Date: Jul 2011
Location: Auburn Hills, MI
Posts: 560
Default

Originally Posted by 2009-Aspen-Hemi View Post
This is what it looks like when it is locking up. Not sure what to do, I did PM Chrysler Cares as requested above, have not heard back yet. Any ideas?

Hi 2009-Aspen-Hemi,

I just responded to your PM!

Andrea
Chrysler Social Care Specialist
 
  #6  
Old 08-16-2017, 04:44 AM
Senior Member
Join Date: Sep 2014
Location: Dallas, TX
Posts: 259
Default

Definitely an internal short/loose connection. You can take it to a dealer, but like I said earlier, they won't work on the internals of a radio. Just sell you another one.
 
  #7  
Old 03-31-2018, 11:27 AM
Junior Member
Thread Starter
Join Date: May 2017
Posts: 6
Default

I wanted to let everyone know how this was resolved. I took it into my local dealer with the paperwork showing the new nav system was installed about 18 months ago. They swapped the head unit out with another (refurb) unit for free. It seems to be working fine as of this writing.
 
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
Chrysler Pacifica
23
04-08-2015 09:49 PM
neesie466
Chrysler Aspen
3
08-28-2014 12:02 PM
HemiAspen4me
Chrysler Aspen
4
01-02-2013 12:20 PM
wsmith518
PRIVATE For Sale / Trade Classifieds
2
04-25-2011 01:50 AM
mr.niftie
Chrysler Aspen
10
06-28-2007 07:27 PM


Thread Tools
Search this Thread
Quick Reply: 2009 Aspen Factory Nav / Radio problems - help!


Advertising
Featured Sponsors
Vendor Directory

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

© 2019 MH Sub I, LLC dba Internet Brands

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.