This is a 2004 factory installed stereo with the 6 disk DVD player. I occasionally have buzzing in the stereo and at times the sound is extremely distorted, but it is only sometimes this happens on the DVD player, the CD player and the radio. I can be listening to the same CD one day and it sound great having it up loud then some days it is very bad where even if it is down really low it is distorting.

 

SUBJECT:
Audio System Distortion While Playing a Compact Disc (CD)
OVERVIEW:
This bulletin involves replacing the radio and if necessary the amplifier.
MODELS:
2004 (CS) Pacifica
NOTE: This bulletin applies to vehicles equipped with sales codes RBP or RAH
radios, built on or before February 9, 2004 (MDH 0209XX).
SYMPTOM/CONDITION:
The customer may experience distortion described as crackling coming primarily
from the tweeters located in the front doors. This may be more noticable on
home recorded CD’s and some newer store bought CD’s. The condition is
rarely experienced in AM, FM, or tape modes.
DIAGNOSIS:
1. Listen to the customer’s complaint CD and verify that distortion is present.
2. Determine and record the radio and amplifier part numbers currently in
the vehicle. Using the DRBIII® select:
a. DRBIII Standalone
b. 1998 - 2005 Diagnostics
c. All
d. Body Interior
e. Info, Comm & Entertainment
f. Radio
g. Module Display
h. Record the sales code and part # for the radio on the repair order.
i. Page Back
j. Page Back
k. Digital Audio Amplifier
l. Module Display
m.Record the sales code and part # for the amplifier on the repair order.
Use the following table to determine the appropriate action.
08-010-04 -2-
Radio/Amp Radio Part # Action Required
Radio (RBP) 05094468AA
or earlier
Radio (RAH) 05082764AE
or earlier
Amp (RCY) 04685876AG
or earlier
Amp (RCE) 05082009AD
or earlier
Perform Repair Procedure
Radio (RBP) 05094468AB
or higher
Radio (RAH) 05082764AF
or higher
Amp (RCY) 04685876AH
or higher
Amp (RCE) 05082009AE
or higher
These part numbers contain
the updates. If distortion is
present, further diagnosis
is necessary.
This bulletin does not apply.
PARTS REQUIRED:
Qty. Part No. Description
1 Z5094468AB Radio (RBP)
1 Z5082764AF Radio (RAH)
1 04685876AH Amplifier (RCY)
1 05082009AE Amplifier (RCE)
SPECIAL TOOLS/EQUIPMENT REQUIRED:
C4755 Trim Stick
REPAIR PROCEDURE:
1. Replace the radio using the appropriate part number Z5094468AB (RBP), or
Z5082764AF (RAH). Refer to the service information available in TechCONNECT or the
2004 Pacifica service manual (publication no. 81-270-0435), page 8A-9.
2. Listen to the customer’s complaint CD and determine if distortion is present. If the radio
replacement completely eliminated the distortion, proceed to (STEP #4). If the radio
replacement did not completely eliminate the distortion, proceed to (STEP #3).
3. Replace the amplifier using the appropriate part number 04685876AH (RCY), or
05082009AE (RCE). Refer to the service information available in TechCONNECT or the
2004 Pacifica service manual (publication no. 81-270-0435), page 8A-5.
4. Verify that the time on the vehicle clock is set correctly

 

Is this something that is usually covered under warranty? I only have 40000 miles and the warranty is to 70000