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Chrysler Forum - Chrysler Enthusiast Forums (https://www.chryslerforum.com/forum/)
-   Chrysler Pacifica (https://www.chryslerforum.com/forum/chrysler-pacifica-15/)
-   -   touch screen doesnt come on 2017 Pacifica (https://www.chryslerforum.com/forum/chrysler-pacifica-15/touch-screen-doesnt-come-2017-pacifica-28738/)

mcwelchne Jun 21, 2021 04:49 PM
Touch Screen Reboot
 
Originally Posted by brandonrife (Post 118560)
I forgot to mention that we paid $280 for an uxillary battery before the service manager tol be that he could not fix it.
Originally Posted by brandonrife (Post 118558)
My touch screen went out, I took it to the dealer and the dealer said. "we can't fix it". Chrysler, you suck
brandonrife- Did you already try this:
Turn van on
Press in both the volume and the browse/enter buttons for 20 seconds

Ours went out once too and I found this thread and it worked! The dealer didn't even know about this reset/reboot option! Good luck!

ChryslerCares Jun 23, 2021 05:18 PM
Originally Posted by brandonrife (Post 118558)
My touch screen went out, I took it to the dealer and the dealer said. "we can't fix it". Chrysler, you suck
Sorry to hear that your dealer interaction played out like that! I'd like to look into this for you. Can you send us a private message with more details and your VIN, please?

Thanks in advance,

Courtney
Chrysler Cares

Kemmysi Jun 23, 2021 11:10 PM
Originally Posted by ChryslerCares (Post 110463)
If you end up going back to the dealer for an inspection, let us know. We're available via direct message and would be happy to help with that process.

Jasmine
Chrysler Social Care Specialist
My 2019 Pacific Hybrid is experiencing the same issue

dcotter0579 Jun 24, 2021 10:36 AM
Dear Chrysler Cares,

Make it a project to contact the people who write the manuals and tell them to include the above reset procedure in the owners manual and shop manual. This shouldn't be a secret.

ChryslerCares Jun 28, 2021 02:42 PM
Hi @dcotter0579 to do a soft reset of your Uconnect system-
  1. 1) Put your vehicle into the accessories mode (ACC or RUN) For keyless start (push-button) vehicles: push the start button twice without having your foot on the gas or brake pedal
  2. Hold down the Phone and voice recognition buttons (or tuner and volume knob), at the same time, for thirty seconds.
  3. Let go of the buttons
  4. Turn the vehicle off
  5. Open driver’s side door for thirty seconds (or until dash illumination goes black)
  6. Close door
  7. Restart vehicle
  8. Let the media center load up and see if the concern is still present
If you'd like to formally submit feedback, you're more than welcome to send us a private message so we can collect more details from you.
@Kemmysi please send us a private message with more details about the symptoms you have been experiencing, along with your VIN, so we can look into your situation for you.

Thanks in advance,

Courtney
Chrysler Cares

amadison Aug 11, 2021 05:19 PM
Thank you
 
Originally Posted by Jilli C (Post 112768)
I was able to fix this myself and save lots money I’m sure.

Turn Car on

press and hold volume and browser for approximately 30 seconds, your screen should light up.

turn car off


should work after that, good luck.

I CANNOT THANK YOU ENOUGH!! Created an account just to tell you thank you

bradfordlad Jun 30, 2022 02:58 PM
My screen went black, nothing. I followed your advice and held the volume button and browser button down for 30 seconds. It came back on. It works like a charm. Thanks so much. I had visions of taking my Chrysler to the dealer, but now I don't have to.


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