Chrysler Pacifica Luxury meets versatility in this mid-sized sport utility vehicle

touch screen doesnt come on 2017 Pacifica

  #1  
Old 01-08-2018, 08:16 PM
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Default touch screen doesnt come on 2017 Pacifica

touch screen is not turning on at all. have started my vehicle a few different times today hoping will come back on, but no luck. Radio isn't working and I have no way to turn my seat heater off of HI or control the temp for my kids...almost like when the OTA update crashed it, but at least then it had the Chrysler sign showing on the screen. Now the screen is just staying completely black, no back up camera or anything. Dealership can't get me in for almost two weeks! help please!
 
  #2  
Old 01-09-2018, 08:12 AM
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Location: Auburn Hills, MI
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Originally Posted by Amy Hyde View Post
touch screen is not turning on at all. have started my vehicle a few different times today hoping will come back on, but no luck. Radio isn't working and I have no way to turn my seat heater off of HI or control the temp for my kids...almost like when the OTA update crashed it, but at least then it had the Chrysler sign showing on the screen. Now the screen is just staying completely black, no back up camera or anything. Dealership can't get me in for almost two weeks! help please!
Hi Amy,

Sorry to hear about this! Did the screen off button accidentally get pushed? If not, you can enter zip code here to locate all certified dealerships in your area to see if another dealer in your area can get you into service sooner: https://www.chrysler.com/find-dealer.html. Feel free to send us a PM for further assistance if needed.

Andrea
Chrysler Social Care Specialist
 
  #3  
Old 05-14-2019, 01:20 PM
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We are having the same issues as Amy. Has there been any solution or idea to why this is occuring. We have had our 2017 Pacifica in about 10 times for different issues. Now the screen will not turn on when we get in the vehicle.
 
  #4  
Old 05-15-2019, 09:46 AM
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Location: Auburn Hills, MI
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Originally Posted by Doug Donner View Post
We are having the same issues as Amy. Has there been any solution or idea to why this is occuring. We have had our 2017 Pacifica in about 10 times for different issues. Now the screen will not turn on when we get in the vehicle.
If you end up going back to the dealer for an inspection, let us know. We're available via direct message and would be happy to help with that process.

Jasmine
Chrysler Social Care Specialist
 
  #5  
Old 06-03-2019, 02:26 PM
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Join Date: Jun 2019
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Default Screen off button

Hi, if I did hit the screen off button, how do I turn the screen back on?
 
  #6  
Old 06-04-2019, 04:24 PM
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Join Date: Jul 2011
Location: Auburn Hills, MI
Posts: 569
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Originally Posted by Leigh Ann Shipley View Post
Hi, if I did hit the screen off button, how do I turn the screen back on?

Hello Leigh Ann Shipley,

I was able to locate an image showing the location of the on/off button for the infotainment system. Please let me know if this addresses your concern.

Thank you

https://www.mopar.com/chrysler/en-us...penGarage=true Page 15


Lamar
Chrysler Social Care Specialist


 
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