I have a 2013 Town and Country. We have had no problems with the radio until a month ago. We cannot recieve any stations on am/fm while the car is running. When we shut it off, we can hear every station that we have ever been able to. It's pretty frustrating when you live in a rural area and have to drive 30 minutes just to get to town. Thanks

 

Do you know if your software is up to date? I found a TSB that might address your concern. I've posted the details below. Let me know if you have any questions.

TSB NUMBER: 08-024-14
GROUP: Electrical
DATE: May 09, 2014

SUBJECT: RHW RHP Radio Software Enhancements

OVERVIEW: This bulletin involves upgrading the software on the RHW or RHP Radio.

MODELS:
2011-2014 (JK) Wrangler
2012-2014 (JS) 200/Avenger
2011-2012 (KK) Liberty
2011-2014 (RT) Town Country/Caravan
2011-2014 (MK) Compass/Patriot
2011-2012 (PM) Caliber
2011-2013 (WK) Grand Cherokee
2011-2014 (LC) Challenger
2011-2013 (WD) Durango
2011 (KA) Nitro

NOTE: This bulletin applies to vehicles equipped with Media Center 730N CD/DVD/MP3/HDD/NAV (sales code RHW) or AM/FM/CD/MP3/NAV Radio (sales code RHP).

SYMPTOM/CONDITION: The customer may experience one or more of the following conditions.
· Navigation voice prompt is now announced near maneuvers such as exit ramps.
· Radio freeze when playing large number of .M4A or .WMA files,and recovers with ignition cycle.
· Battery signal strength display is not displayed into the radio screen (with iPhone 5).
· Traffic Announcement and Voice Recognition share the same volume control.
· Traffic Announcement volume drops after phone calls.
· Mismatch in the “Distance to next turn” between the radio and EVIC displays.
· German translations are incorrect.
· Radio reset when copying certain .MP3 files from USB flash drive to the radio.
· Radio stations info is not correct into the right side of the radio display (radio menu).
· Radio mute issue in tuner mode.
· Preset loss during/after AF Switching.
· Erratic alternate frequency switching.
· Bluetooth phone muting during European traffic announcement.
· Enhancements to the loss of preset condition.
· Lost channel presets, home addresses, address book entries & Travel Link favorites.
· Not able to change default country and state then route.
· Unable to load .jpeg files onto hard drive to display on touch screen.
· Vehicle with Start/Stop feature, the screen will go black when the engine turns off at a stop. (International only).
· Cancel key inoperative after pressing the international button.
· iPhone 4 dial not possible after second call.
· Devices button disabled in VES menu.
· Unable to route to a recent route after a map update.
· Duplicate phone numbers in popup after pressing the international button.
· During active call and on hold, DIAL button should be displayed (not “TONE” button).
· International button not visible.
· Point of Interest (POI) Search enhancements.
· Devices button wrongly labeled as DVD using the remote DVD player.
· iPod, track selection enhancements.

 

I have no idea if the radio software is up to date. Is this something that updates on its own, or will I have to go to the dealer to do it. Thanks

 

Hi basketman,
Your dealership would perform the software updates for you while the vehicle is in for standard maintenance or service.

 

I had a similar problem a few weeks ago and found that a new USB charger plugged in the cigarette lighter socket was causing the problem. Try unplugging anything that is plugged into any of the cigarette lighter sockets, including in the rear of the car.