I have a 2018 300s that I purchased in October. This morning the touchscreen stopped responding to touch. I am not able to touch any commands on the screen. I can navigate in the radio using voice, but no touch is working. I was able to connect to car play and control the song (fast forward, rewind, and play/pause) I am not able to go into to the menu by touch, or control the phone/ radio. I called uConnect and of course their response was take it to the dealership. This is extremely annoying because as you all know most, if not all of the vehicles controls rely on the ability to use the touch screen. I am wondering if there is a way to soft/ hard reboot the system without using touch. I tried to use voice commands but nothing. I went on youtube to find some videos and nothing worked. Any advice would be helpful. Going to any Chrysler dealership is a hassle and as it stands attempting to book an online appointment with my purchase dealer has me waiting until a week out for help with this. Please advise.

 

Hi dw8625,

I'm sorry this is happening with your touchscreen! Feel free to send us a PM with your VIN and we can see if there's anything we can help with on our end for you.

Steph
Chrysler Social Care Specialist

 

I am having the same issue. Purchased a 2018 and now the screen basically has a mind of its own. It presses all the buttons on its own, I cant even access the climate control modes because it goes crazy pushing the buttons.

 

Sorry to hear that @mbhul1 ... if you'd like us to look into this for you, please send us a private message with your current mileage and VIN.

Thanks,

Courtney
Chrysler Cares

 

I have a2018 300C, 28000 miles. The touch screen seems to detect touches all the time. It changes from Sirius to Fm frequently while I am driving. It puts the live map on screen at will while I have the radio on
I am afraid that if I take it to my dealer they will not seethe issue since the symptoms seem to change daily

Any ideas on how to fix this

 

Having the same issue and its getting on my nerves...!!! Dealership where I'm located keeps saying that it's a software update problem and won't even look at my car...

 

Nathan, took mine to local dealer here in Florida. I had a video of the screen going wild and changing radio stations every few seconds
Service rep took one look at screen and said it was delaminating at the top. Didn't need my video.
they ordered a new unit and will install it using my extended warranty that I purchased when I bought the car new.

 

My 2018 Chrysler is doign the exact same thing, i pay too much to not be able ti use the controls on my car. Can someone tell me what you did to fix it did you go to the dealer?

 

same for me. I have seen that Chrysler has in some cases helped out, when out of warranty.

Salesperson at Autonation hasn’t helped. Going to Autonation and Chrysler is next.

radio changes stations. tries to change anything and everything on the display. phone wont connect etc.

VERY not pleased with this situation. Been going on for a year.

 

Are you still accepting vehicle info in order to assist, such as mileage and VIN?