Chrysler 300, 300C & 300C SRT-8 The flagship of the Chrysler lineup offers the driver every bit of class of any European luxury sedan, combined with the availability of the Hemi, the engine which dominated the American Muscle Car Era

2018 300 S Uconnect 8.4 Touchscreen not working

  #1  
Old 03-10-2019, 01:32 PM
Junior Member
Thread Starter
Join Date: Mar 2019
Posts: 1
Default 2018 300 S Uconnect 8.4 Touchscreen not working

I have a 2018 300s that I purchased in October. This morning the touchscreen stopped responding to touch. I am not able to touch any commands on the screen. I can navigate in the radio using voice, but no touch is working. I was able to connect to car play and control the song (fast forward, rewind, and play/pause) I am not able to go into to the menu by touch, or control the phone/ radio. I called uConnect and of course their response was take it to the dealership. This is extremely annoying because as you all know most, if not all of the vehicles controls rely on the ability to use the touch screen. I am wondering if there is a way to soft/ hard reboot the system without using touch. I tried to use voice commands but nothing. I went on youtube to find some videos and nothing worked. Any advice would be helpful. Going to any Chrysler dealership is a hassle and as it stands attempting to book an online appointment with my purchase dealer has me waiting until a week out for help with this. Please advise.
 
  #2  
Old 03-11-2019, 01:47 PM
Senior Member
Join Date: Jul 2011
Location: Auburn Hills, MI
Posts: 557
Default

Hi dw8625,

I'm sorry this is happening with your touchscreen! Feel free to send us a PM with your VIN and we can see if there's anything we can help with on our end for you.

Steph
Chrysler Social Care Specialist
 
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