2004 Pacifica Issues
One thing you need to understand..... The Dealers have to submit a request for payment whenever a warranty repair is done. Dealers can't just *****-nilly give you random stuff because you want it to be so. We don't engineer them, we don't manufacture them. We just fix them. TSBs are NOT a RECALL and are NOT permission for dealers to do a warranty repair. They are an aid to repair common problems reported by engineers and tech support staff (and a few nerdy technicians who frequent the training center and blab nonsense) They are of help MAYBE 20% of the time and the ones that are safety oriented usually become recalls. If you want the repairs paid for, call Chrysler and open a case.
IF the automakers employed the dealers and all their techs, your service experience would be an ABSOLUTE NIGHTMARE each and every time. There could possibly be mobs of angry owners with torches and pitchforks attacking dealerships coast to coast!
Last edited by TNtech; Aug 15, 2010 at 10:02 PM.
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