2019 Pacifica Hybrid dead after 3 months (6,000mi), 79 days at the dealership, no fix
Thread Starter
|
Junior Member
Joined: Jul 2019
Posts: 2
2019 Pacifica Hybrid dead after 3 months (6,000mi), 79 days at the dealership, no fix
Exhausting my options here... but here we go!
79 days ago I took my '19 Pacifica Hybrid for an hour drive out to a mall to get some shopping done. I came out and it refused to start with an error message of "Service Charging Equipment". Waited almost 90 minutes for Chrysler roadside assistance to show up, the tow truck drive was completely unprepared. He didn't have cables long enough to get it power (which is necessary to keep in neutral apparently on the Hybrids, you can't pull the cable under the dash) and he left leaving me with very few options. I ended up having to pay $400 out of pocket to get it towed 47 miles to the dealership where I purchased it. A few days later they got me in a loaner (that's a whole other story I won't even touch, but it wasn't a fun experience). FCA did reimburse me the $400 after many weeks of requesting it...
However it's been 79 days, they say the vehicle needs a new battery pack and the current ETA is end of August - they simply cannot obtain a battery pack which boggles my mind, are these in production still? And they don't quite know if that's going to fix the problem... In 10 more days, the vehicle will be in the shop longer than I initially owned it.
Additionally, I can't find the trim level of my hybrid Pacifica anywhere (top trim limited in the ocean blue color). It seems like all that's for sale are black or white models in the lower trim.
My case manager at FCA hasn't been of much help, the dealership is in the dark and has communicated dates that Chrysler told me were incorrect for when my new battery pack would arrive. At this point, I quite frankly want nothing to do with Chrysler or this vehicle any longer. I know the obvious suggestions many will likely make, but Chrysler has been tremendously difficult to work with.
Anyone know what the magic is to get their attention to get this vehicle bought back and out of my hands? The level 1 Chrysler Cares support tech claims he's as far as I can go in terms of up the org chart. Anyone I call and speak to tells me there's no one else I can talk to aside for my case manager and no one seems to think that my vehicle being out of service for 79 is an issue and they simply tell me they're sorry and end the call.
Has anyone else worked through a similar situation, how did you make out and what was the magic to get FCA to abide buy the laws and consumer protections in place to protect against these types of scenarios?
79 days ago I took my '19 Pacifica Hybrid for an hour drive out to a mall to get some shopping done. I came out and it refused to start with an error message of "Service Charging Equipment". Waited almost 90 minutes for Chrysler roadside assistance to show up, the tow truck drive was completely unprepared. He didn't have cables long enough to get it power (which is necessary to keep in neutral apparently on the Hybrids, you can't pull the cable under the dash) and he left leaving me with very few options. I ended up having to pay $400 out of pocket to get it towed 47 miles to the dealership where I purchased it. A few days later they got me in a loaner (that's a whole other story I won't even touch, but it wasn't a fun experience). FCA did reimburse me the $400 after many weeks of requesting it...
However it's been 79 days, they say the vehicle needs a new battery pack and the current ETA is end of August - they simply cannot obtain a battery pack which boggles my mind, are these in production still? And they don't quite know if that's going to fix the problem... In 10 more days, the vehicle will be in the shop longer than I initially owned it.
Additionally, I can't find the trim level of my hybrid Pacifica anywhere (top trim limited in the ocean blue color). It seems like all that's for sale are black or white models in the lower trim.
My case manager at FCA hasn't been of much help, the dealership is in the dark and has communicated dates that Chrysler told me were incorrect for when my new battery pack would arrive. At this point, I quite frankly want nothing to do with Chrysler or this vehicle any longer. I know the obvious suggestions many will likely make, but Chrysler has been tremendously difficult to work with.
Anyone know what the magic is to get their attention to get this vehicle bought back and out of my hands? The level 1 Chrysler Cares support tech claims he's as far as I can go in terms of up the org chart. Anyone I call and speak to tells me there's no one else I can talk to aside for my case manager and no one seems to think that my vehicle being out of service for 79 is an issue and they simply tell me they're sorry and end the call.
Has anyone else worked through a similar situation, how did you make out and what was the magic to get FCA to abide buy the laws and consumer protections in place to protect against these types of scenarios?
Senior Member
Joined: Jul 2011
Posts: 723
From: Auburn Hills, MI
Exhausting my options here... but here we go!
79 days ago I took my '19 Pacifica Hybrid for an hour drive out to a mall to get some shopping done. I came out and it refused to start with an error message of "Service Charging Equipment". Waited almost 90 minutes for Chrysler roadside assistance to show up, the tow truck drive was completely unprepared. He didn't have cables long enough to get it power (which is necessary to keep in neutral apparently on the Hybrids, you can't pull the cable under the dash) and he left leaving me with very few options. I ended up having to pay $400 out of pocket to get it towed 47 miles to the dealership where I purchased it. A few days later they got me in a loaner (that's a whole other story I won't even touch, but it wasn't a fun experience). FCA did reimburse me the $400 after many weeks of requesting it...
However it's been 79 days, they say the vehicle needs a new battery pack and the current ETA is end of August - they simply cannot obtain a battery pack which boggles my mind, are these in production still? And they don't quite know if that's going to fix the problem... In 10 more days, the vehicle will be in the shop longer than I initially owned it.
Additionally, I can't find the trim level of my hybrid Pacifica anywhere (top trim limited in the ocean blue color). It seems like all that's for sale are black or white models in the lower trim.
My case manager at FCA hasn't been of much help, the dealership is in the dark and has communicated dates that Chrysler told me were incorrect for when my new battery pack would arrive. At this point, I quite frankly want nothing to do with Chrysler or this vehicle any longer. I know the obvious suggestions many will likely make, but Chrysler has been tremendously difficult to work with.
Anyone know what the magic is to get their attention to get this vehicle bought back and out of my hands? The level 1 Chrysler Cares support tech claims he's as far as I can go in terms of up the org chart. Anyone I call and speak to tells me there's no one else I can talk to aside for my case manager and no one seems to think that my vehicle being out of service for 79 is an issue and they simply tell me they're sorry and end the call.
Has anyone else worked through a similar situation, how did you make out and what was the magic to get FCA to abide buy the laws and consumer protections in place to protect against these types of scenarios?
79 days ago I took my '19 Pacifica Hybrid for an hour drive out to a mall to get some shopping done. I came out and it refused to start with an error message of "Service Charging Equipment". Waited almost 90 minutes for Chrysler roadside assistance to show up, the tow truck drive was completely unprepared. He didn't have cables long enough to get it power (which is necessary to keep in neutral apparently on the Hybrids, you can't pull the cable under the dash) and he left leaving me with very few options. I ended up having to pay $400 out of pocket to get it towed 47 miles to the dealership where I purchased it. A few days later they got me in a loaner (that's a whole other story I won't even touch, but it wasn't a fun experience). FCA did reimburse me the $400 after many weeks of requesting it...
However it's been 79 days, they say the vehicle needs a new battery pack and the current ETA is end of August - they simply cannot obtain a battery pack which boggles my mind, are these in production still? And they don't quite know if that's going to fix the problem... In 10 more days, the vehicle will be in the shop longer than I initially owned it.
Additionally, I can't find the trim level of my hybrid Pacifica anywhere (top trim limited in the ocean blue color). It seems like all that's for sale are black or white models in the lower trim.
My case manager at FCA hasn't been of much help, the dealership is in the dark and has communicated dates that Chrysler told me were incorrect for when my new battery pack would arrive. At this point, I quite frankly want nothing to do with Chrysler or this vehicle any longer. I know the obvious suggestions many will likely make, but Chrysler has been tremendously difficult to work with.
Anyone know what the magic is to get their attention to get this vehicle bought back and out of my hands? The level 1 Chrysler Cares support tech claims he's as far as I can go in terms of up the org chart. Anyone I call and speak to tells me there's no one else I can talk to aside for my case manager and no one seems to think that my vehicle being out of service for 79 is an issue and they simply tell me they're sorry and end the call.
Has anyone else worked through a similar situation, how did you make out and what was the magic to get FCA to abide buy the laws and consumer protections in place to protect against these types of scenarios?
Hello Matthew Williams,
We are terribly sorry to hear of your vehicle concerns, if you would like to private message us your vin number I would be more than willing to to see if there is any additional assistance we can offer on our end.
Lamar
Chrysler Social Care Specialist
Senior Member
Joined: Jul 2011
Posts: 723
From: Auburn Hills, MI
For some reason we can not send you a private message. Please follow up with us at FCAsocial@fcagroup.com
Lamar
Chrysler Social Care Specialist
Last edited by ChryslerCares; Aug 1, 2019 at 12:57 PM.
Junior Member
Joined: Mar 2021
Posts: 6
From: New Jersey
How did this get resolved??
I have a 2021 Pacifica Hybrid - Pinnacle that has been in the shop since 2/20/21. It has 137 miles on the odometer of which 50 were put on by the dealer/Chrysler.
After 6 days of owning the vehicle, The very large "Hybrid Electric Vehicle System Service Light" came on and stayed on.
Brought it to the dealer, who told me that the Hybrid Battery needed to be replaced due to the battery coolant was leaking.
That Parts could not order the battery, but that Chrysler Engineering had to do so.
Opened up a case with Chrysler, which has been zero help so far.
After a week, dealer told me they had an ETA of part for 3/5/2021.
By the Way, the Battery, if not under warranty, costs over $12,500. and with installation, could be as much as $15,000. How does anyone keep a pacifica hybrid beyond 10 year warranty?????
3/5/2021 just came and went, with new ETA of 3/15/2021
Has anyone else seen a high-voltage battery failure in late model Pacifica's? How long did it take to get the battery, How did the replacement go? Any follow-up issues or problems?
After 6 days of owning the vehicle, The very large "Hybrid Electric Vehicle System Service Light" came on and stayed on.
Brought it to the dealer, who told me that the Hybrid Battery needed to be replaced due to the battery coolant was leaking.
That Parts could not order the battery, but that Chrysler Engineering had to do so.
Opened up a case with Chrysler, which has been zero help so far.
After a week, dealer told me they had an ETA of part for 3/5/2021.
By the Way, the Battery, if not under warranty, costs over $12,500. and with installation, could be as much as $15,000. How does anyone keep a pacifica hybrid beyond 10 year warranty?????
3/5/2021 just came and went, with new ETA of 3/15/2021
Has anyone else seen a high-voltage battery failure in late model Pacifica's? How long did it take to get the battery, How did the replacement go? Any follow-up issues or problems?
Junior Member
Joined: Apr 2022
Posts: 1
2019 Pacifica Hybrid High-Voltage Battery Issues
How did this resolve? My 2019 PacHY has a new high-voltage battery installed under warranty as of about March 1, 2022 and I’m still getting error messages (the first before I got out of the dealer parking lot after the replacement) and making yet another visit to the dealer for service. I’d appreciate any tips for dealing with the dealership and/or Chrysler. I do have the FCA customer care number to call from the dealer’s waiting room to get a case opened.
Thread
Thread Starter
Forum
Replies
Last Post