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2019 Ram 1500 Limited - Will not move in Drive

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2019 Ram 1500 Limited - Will not move in Drive

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  #1  
Old 11-26-2018, 02:05 AM
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Join Date: Nov 2018
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Default 2019 Ram 1500 Limited - Will not move in Drive

I have a 2019 Ram with less than 1,000 miles, and on 5 different occasions, the truck will not move when I put it in drive. The dealer can not replicate the problem since it happens randomly. There has been 2 failed attempts to fix the problem. Going in for a 3rd time to tmrw. Here is a video of what I am experiencing:
 
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  #2  
Old 11-27-2018, 05:24 PM
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Location: Auburn Hills, MI
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Originally Posted by Jaketerk View Post
I have a 2019 Ram with less than 1,000 miles, and on 5 different occasions, the truck will not move when I put it in drive. The dealer can not replicate the problem since it happens randomly. There has been 2 failed attempts to fix the problem. Going in for a 3rd time to tmrw. Here is a video of what I am experiencing: https://youtu.be/Hg4syQTXXjQ
Hi Jaketerk,
Was your dealer able to provide you with any feedback as to why this may be occurring? Please feel free to send us a private message if you would like any additional assistance while your truck is at the dealer.
Lydia
Chrysler Social Care Specialist
 
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  #3  
Old 11-27-2018, 10:02 PM
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Default Disappointed is an understatement.

Lydia,
Thanks for your note. The short answer is simply no explanation at all has been given. They thought it was electronic at first, but their reset did nothing. The dealer is In Norristown PA. Their website: norristownchryslerdodge.com. The owner is Ross Choate and we have been in communication, however he said “We have to duplicate it to try to be able to diagnose it.” I stand here simply in shock over this whole situation. The vehicle was towed to the dealer the first time because it would not go into drive and you saw the video of the last time it did not engage in drive. I don’t understand why the dealer or chrysler won’t step up to take care of this before I go to the BBB and/or file a law suit. Any assistance would certainly be appreciated.
 
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Old 11-29-2018, 01:06 PM
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Location: Auburn Hills, MI
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Originally Posted by Jaketerk View Post
Lydia,
Thanks for your note. The short answer is simply no explanation at all has been given. They thought it was electronic at first, but their reset did nothing. The dealer is In Norristown PA. Their website: norristownchryslerdodge.com. The owner is Ross Choate and we have been in communication, however he said “We have to duplicate it to try to be able to diagnose it.” I stand here simply in shock over this whole situation. The vehicle was towed to the dealer the first time because it would not go into drive and you saw the video of the last time it did not engage in drive. I don’t understand why the dealer or chrysler won’t step up to take care of this before I go to the BBB and/or file a law suit. Any assistance would certainly be appreciated.
Hi Jaketerk,
I'm very sorry to hear this. I would like to help you out. I sent you a private message in the 5thgenrams.com forum. I would like to have a case escalated for you so we can try to help you find a solution to this. We can continue this conversation on the 5thgenrams.com forum private message.
Thank you,
Lydia
Chrysler Social Care Specialist
 
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