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broken active head restraint

Old 08-04-2018, 07:10 PM
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Thread Starter
Join Date: Jun 2017
Posts: 3
Default broken active head restraint

2014 Town & Country
Head rest blew open with a loud bang driving on interstate on passenger side. The plastic inside that holds a metal rod broke. The rod was still seated in the trigger and appears to be caused by weak plastic used to hold the rod and head rest in position until collision sensor releases it. This is part of the air bag system and is to protect from whiplash in rear end collision. Car has 47,000 miles so is not under warranty but it seems it should be as it is part of the safety equipment. I know the Jeep forum has at least 92 reports of a similar problem so seems to be a Fiat/Chrysler problem. Am enclosing pictures of this:

Rod and broken plastic in head rest

Rod still in trigger

Broken plastic that held metal rod

Area that broke allowing head rest to spring forward.
Old 08-05-2018, 05:43 PM
Senior Member
Join Date: Aug 2012
Location: Vermont USA
Posts: 164

You should report it to the National Highway Traffic Safety Association here: NHSTA
If there are enough complaints the NHSTA will do an investigation and may issue a recall.

There are already several complaints about this issue on the NHSTA website:

A search for earlier year models and the Dodge Grand Caravan shows similar complaints.

If you have the headrest replaced be sure to keep your receipt, so if a recall is issued at some point in the future you will be able to get reimbursed.
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