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Uconnect 4C update issues

  #1  
Old 09-03-2017, 11:58 AM
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Thread Starter
Join Date: Aug 2017
Posts: 9
Default Uconnect 4C update issues

I have a new 300S with Uconnect 4C.

After entering my VIN in the https://www.driveuconnect.com/support/ page I saw that I needed two updates:

Update 1:
UCONNECT_VP4R_CR16.8_MY17_LALDLX_USA
SERVICE BULLETIN ID: 08-007-17_REV.D
RELEASE DATE: 2017-04-21
Update 2:
UCONNECT_VP4R_US_NAV_CR16.11_LALDLX_MY17
SERVICE BULLETIN ID: 08-007-17_REV.E
RELEASE DATE: 2017-08-09

I clicked on "get started" and was given option 1 (download manager) and option 2 (download the update directly). I chose option two and downloaded the "NAV update (listed as "update 2" above). After I completed the upgrade (sitting in the car for almost an hour) I tried to download "update 1". The web page will only give my the "nav" update. How do I get past this and get "update 1"? Thanks.

GS
GS
 
  #2  
Old 09-06-2017, 02:06 PM
Senior Member
Join Date: Jul 2011
Location: Auburn Hills, MI
Posts: 562
Default

Originally Posted by Gordon Shumway View Post
I have a new 300S with Uconnect 4C.

After entering my VIN in the https://www.driveuconnect.com/support/ page I saw that I needed two updates:

Update 1:
UCONNECT_VP4R_CR16.8_MY17_LALDLX_USA
SERVICE BULLETIN ID: 08-007-17_REV.D
RELEASE DATE: 2017-04-21
Update 2:
UCONNECT_VP4R_US_NAV_CR16.11_LALDLX_MY17
SERVICE BULLETIN ID: 08-007-17_REV.E
RELEASE DATE: 2017-08-09

I clicked on "get started" and was given option 1 (download manager) and option 2 (download the update directly). I chose option two and downloaded the "NAV update (listed as "update 2" above). After I completed the upgrade (sitting in the car for almost an hour) I tried to download "update 1". The web page will only give my the "nav" update. How do I get past this and get "update 1"? Thanks.

GS
GS
Hi Gordon Shumway,

If you are having concerns performing the update at home we would recommend visiting your local dealership for further assistance. If you decide to make an appointment and need additional assistance please let me know!

Andrea
Chrysler Social Care Specialist
 
  #3  
Old 09-06-2017, 02:20 PM
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Thread Starter
Join Date: Aug 2017
Posts: 9
Default

Hi Andrea. I contacted Uconnect support and they told me that all updates for my radio will be done over the air via 4G (?) shortly, and that I shouldn't do any more. Unfortunately, after the update completed, I can no longer connect via USB without getting a red screen and the message "communication error 8". I opened a new case with Uconnect support (9133376) last weekend and I am still waiting for a response. When I called in yesterday "Janelle" told me that I should wait for my case manager to contact me.

I also opened a case with Google for the red screen error and Google support told to change the date on my radio, which is not an option, and to manually set the time on the phone (Google Pixel XL) and on the radio, and also to delete and re-add my account to my phone. These actions did not fix the problem. I am also waiting for Google to call me back.

At this time the Sirius XM/Guardian software can no longer locate or remote start my vehicle, and I can no longer connect my phone to the radio without receiving the red screen and error #8.

So far, I am thoroughly unimpressed with the changes that have been made to this new model of Uconnect radio and with the Sirius, Uconnect, and Google support teams. Had I known that the new version of the radio was going to be this much trouble, I would have bought a different vehicle.
 
  #4  
Old 09-06-2017, 02:55 PM
Senior Member
Join Date: Jul 2011
Location: Auburn Hills, MI
Posts: 562
Default

Originally Posted by Gordon Shumway View Post
Hi Andrea. I contacted Uconnect support and they told me that all updates for my radio will be done over the air via 4G (?) shortly, and that I shouldn't do any more. Unfortunately, after the update completed, I can no longer connect via USB without getting a red screen and the message "communication error 8". I opened a new case with Uconnect support (9133376) last weekend and I am still waiting for a response. When I called in yesterday "Janelle" told me that I should wait for my case manager to contact me.

I also opened a case with Google for the red screen error and Google support told to change the date on my radio, which is not an option, and to manually set the time on the phone (Google Pixel XL) and on the radio, and also to delete and re-add my account to my phone. These actions did not fix the problem. I am also waiting for Google to call me back.

At this time the Sirius XM/Guardian software can no longer locate or remote start my vehicle, and I can no longer connect my phone to the radio without receiving the red screen and error #8.

So far, I am thoroughly unimpressed with the changes that have been made to this new model of Uconnect radio and with the Sirius, Uconnect, and Google support teams. Had I known that the new version of the radio was going to be this much trouble, I would have bought a different vehicle.
Hi Gordon Shumway,

If you would like to send us a PM with your VIN I'd be happy to dig into your concerns further for you.

Andrea
Chrysler Social Care Specialist
 
  #5  
Old 10-26-2017, 04:38 PM
Junior Member
Join Date: Oct 2017
Posts: 5
Default

I'm having same issue after upgrading to:
UCONNECT_VP4R_US_NAV_CR16.11_LALDLX_MY17
SERVICE BULLETIN ID: 08-007-17 REV. G
RELEASE DATE: 2017-08-09

t this time the Sirius XM/Guardian software can no longer locate or remote start my vehicle, send and go says to activate.
 
  #6  
Old 10-26-2017, 05:57 PM
Junior Member
Join Date: Oct 2017
Posts: 5
Default

Being told by XM Guardian I have to go to dealer and have TSB 08-028-17 applied....
 
  #7  
Old 10-27-2017, 08:05 AM
Senior Member
Join Date: Jul 2011
Location: Auburn Hills, MI
Posts: 562
Default

Originally Posted by Chris Blanton View Post
I'm having same issue after upgrading to:
UCONNECT_VP4R_US_NAV_CR16.11_LALDLX_MY17
SERVICE BULLETIN ID: 08-007-17 REV. G
RELEASE DATE: 2017-08-09

t this time the Sirius XM/Guardian software can no longer locate or remote start my vehicle, send and go says to activate.
Hi Chris,

Sorry to hear about this! Please send us a PM with your VIN so I can investigate this further for you.

Andrea
Chrysler Social Care Specialist
 
  #8  
Old 10-27-2017, 10:29 AM
Junior Member
Join Date: Oct 2017
Posts: 5
Default

Apparently I do not have the ability to PM you since I just joined last night...
 
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