Keep your shirt on Stylin old boy. You got folks in your corner from 2 continents and 1 planet .

 

I hope I have someone in my corner. Another day with no answers. I called Chysler again and referenced my case number. All I was told was my case manager was busy on the phone. I'm grateful they're at least attempting to help but every day that goes by I get little more pissed. I'm about 90% certain that the digitizer is the problem and that's why it looks like the screen is peeling apart. If i'm correct it's about $150 or so to replace. I'm gonna give them two more days and then I'm going to look into legal action.

Off topic but did you have any luck with the compartment thing you were looking to do?

 

Hi @stylin'

I am sorry for my delay in response! I have messaged you back in our private message.

Darlene
Chrysler Social Care Specialist

 

Stylin, just my opinion. You're making a mountain out of a molehill. Stop wasting time on the internet and schedule a service appointment and 95% of dealers will fix your car, and under warranty.

 

I did - and they implied I damaged the screen. So I did what they asked and called the dealership I bought it at, who claims they will fix it but these places are all about lip service. That dealership is also 3 hours away and that's a lot of riding to possibly get yanked around when I get there. What if they order what they need and end up needing something else? I can't miss multiple days of work over something this trivial and just to attempt to use them is 6 hours of travel. I called another dealership around 30 miles away and was told sure, send those pics and i'll reply back or call you and let you know but I don't see it being a problem, I tend to lean in the customers direction, etc. It's been almost a week now with no response from them. I did email the guy again Tuesday and asked about it. That dealership also has a lot of negative reviews regarding their service department - in particular the service manager I spoke with. He was nothing but friendly and sympathetic to my situation but again, they are all about getting you in the door before trying to turn a buck.

I really don't have the time to drive 50 miles to a dealership to get the runaround and have to do the same thing again the next week for another 50 miles trip. I think my factory warranty ends at 30k and I'm at 27 something. Excessive riding is not an option until I know this is going to be fixed. I may end up having to try that, but for now it would be great if Chrysler would get back to me and stand behind this and say your local dealership needs to fix this. Much more convenient on so many levels to drive several miles to get this sorted out than to have to spend 1 or 2 days total out of town.

You're absolutely right about it being a simple issue though

 

So why did you buy the car 3 hours away? Most of the time if you by locally, the local dealer tries their best to take care of you. My experience, 30+ cars.
There are always exceptions of course.
Sometimes, warranty repairs offer free loaner cars. Would get you out of your bind. Or just rent one. Next time you buy a car, ask about loaner cars.

The bottom line is good dealers take care of good customers. Good customer = not bitching about $100 +/-, being loyal, bringing your friends to them. Simple stuff.

Just my 2 cents

 

I bought a car 3 hours away because they had the car I wanted. A good dealer will also stand behind a product and honor a warranty. They also don't charge someone $100 while said product is under warranty, causing that person to have to bitch in the first place.

As you said - simple stuff

 

Next time, have your local dealer trade the other dealer for the car you want. Most do this, few don't.
This assumes of course that your local dealer is a good business partner, again most are, a few aren't.

I have a lot of friends that end up in your predicament, and almost always they bought remote or off the internet, instead of just walking into a local (good) dealer and asking them to find you what you want.
Then when your sitting around the campfire, and your friends are all bitching about car troubles, they say, "hey, how come you never have any trouble?"
Well my cars break too, but I take care of my dealer too, and then recommend they go see 'x', then 'x' says wow, Chris sent me 3 new customers this year.......................repeat................. ...

Again, just my 2 cents.

Sorry for your current troubles, but I really think if you go in to your local dealer in person, explain the situation (maybe on a Sat.), say you made a mistake by buying 3 hrs away, etc............ I guessing that you will be on the way to solving your problem.

 

Sound logic and the situation will probably end up with me contacting the owner or his son and trying to talk it out with them. I am pretty curious to see how Chrysler Customer support handles it though. I am wanting to trade this car in on a scat pack Challenger but if all I get is silence from Chrysler's side I don't know that my next ride will be in a Mopar.

 

my next car is the Charger Scat Pack. Need the 4 doors. I don't need the bigger engine, but I really do want/need the posi which you can't get in with the 5.7. (you should be able to).
Another tidbit, Chrysler does not control the dealer. They are business partners though. Best of luck.