Please help. Our screen is black again. We are no longer under warranty (36K miles) and do not want to pay for a dealer visit... especially since we had the issue prior to the warranty expiring and it sounds like it could be a recurring issue. Any thoughts?

 

Hi, I'm sorry to hear this. Please let me know if you plan on visiting a dealership for this concern. I would be happy to open a case for you.



Alison
ChryslerCares

 

yes we will be scheduling an appointment, unless there is an easy solution.. and not screen power button does not help.

 

Please keep us updated when you have an appointment.

Alison
ChryslerCares

 

so thankful this worked! Thank you!

 

we had similar screen issues just after we got our Pacifica and it was actually the previous owner who told us about this procedure!
worked perfectly, haven't had any problems since....

 

[QUOTE=asmit135;115128]yes we will be scheduling an appointment, unless there is an easy solution.. and not screen power button does not help
EASY SOLUTION first posted at #11... It works now!
Turn van on
Press in both the volume and the browse/enter buttons for 20 seconds
It'll come right up

 

This worked. Thank you.

 

My touch screen went out, I took it to the dealer and the dealer said. "we can't fix it". Chrysler, you suck

 

I forgot to mention that we paid $280 for an uxillary battery before the service manager tol be that he could not fix it.