Hi Chaps, i have a similar problem with mine, it is a 2002 model. When i press button from remote or inside the car it unlatches the boot and beeps but it does not lift the tailgate, although i can go open it manually, i have had a computer on it and it states pawl switch, i have not yet replaced this as the Chrysler service dept recommended to open up the rear and have a look at the mechanism before ordereing any parts, after reading the above i may consider to add some washers as suggested above, any advise would be kindly appreciated....
Regards